FAQ

Find answers to your Voltzy-related questions here

Service FAQ

How can I contact customer service?

If you have any questions, please email support@voltzyenergy.com or call us +1 (424) 403-1036. We’ll return your message within 24 hours!

What is your return policy? 

Voltzy offers a 30-Day 100% satisfaction guarantee. If you don’t love Voltzy within the first month, contact us and we’ll assist you through the return process. Read below for more information about our policy:

  • You may file a return within 30 days after delivery
  • Please keep your products in their original packaging
  • Include your proof of purchase with the returned package
  • We reserve the right to inspect returns
  • Customers are responsible for the expense of return shipping

Product FAQ

What devices are compatible with Voltzy?

All mobile devices are compatible with Voltzy, including cell phones (both Androids and iPhones), iPads, tablets, eReaders, and Kindles. The charging cable that came with your device will plug directly into Voltzy for solar charging.

How does Voltzy work?

Voltzy's durable 5W solar panels convert sunlight into an electrical current that powers your devices. Once you plug in your devices, they begin charging. There's no on or off switch, since the conversion of solar energy is constant.

What is the battery power output?

Voltzy has a 8,000 mAh battery output made for everyday usage. You can either charge Voltzy’s battery using the solar panels or a wall outlet. Every Voltzy comes with a charging cord for your devices and a USB-C adapter.

How long does Voltzy take to charge?

In ideal conditions, Voltzy Powerbank can charge from 0% to 100% in just 3 hours. Ideal conditions refer to bright, direct sunlight. While Voltzy can charge on cloudy days, it will take longer. Remember, you can always charge Voltzy with a regular wall outlet, if available.

Where is Voltzy made?

Voltzy is proudly designed and shipped from the United States, however some electronic parts are sourced from overseas. As with all our products, we closely monitor the entire manufacturing process to ensure the highest quality end-products.

What is included with every Voltzy purchase?

Every Voltzy purchase comes with a USB-C adapter, charging cord, a miniature compass, and a carabiner.

How big and heavy is Voltzy?

Voltzy weighs less than a pound, at .6 lbs and is 8.5” x 4.5” with a depth of 1.2 inches. It’s about the size and weight of an iPhone, but a tad thicker.

Shipping FAQ

How long does shipping take?

Standard Domestic Shipping: 3-5 business days
Expedited Domestic Orders:
2-3 business days
International Orders:
10-15 business days

Do you offer international shipping?

Voltzy does offer international shipping. Usually the shipping times range between 10 to 15 business days, however there may be delays depending on the destination country. The cost of international shipping is around $25 per order and you may be asked to pay a customs fee upon delivery.

How long does it take for my order to ship?

When you place an order, it ships the same day, or the next business day at the latest.

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